Rely on our perfect carpet cleaning services in Putney SW15 that fit any budget. Book our cleaning services today and pay less.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Putney collects, uses, stores and protects personal data relating to customers and prospective customers in the Putney area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Carpet Cleaning Putney customers and potential customers whose data we process in connection with our carpet cleaning and related services in the Putney area.
Carpet Cleaning Putney is the data controller in respect of the personal data we process about you. This means that we decide how and why your personal data is used in connection with the services we provide.
We collect and process different types of personal data depending on how you interact with us. The data we may collect includes:
Identification and contact details: name, address, property access details, billing address, and communication preferences.
Contact and communication records: information you provide when you contact us by phone, online forms or post, including enquiries, service requests, feedback and complaints.
Service and booking details: information about the services you request or receive from us, dates and times of appointments, special instructions relating to your property or carpets, and records of completed work.
Payment and billing information: details necessary to process your payments, such as information from your chosen payment method and records of invoices, payment status and transaction history. We do not store full card details when third-party payment processors are used.
Technical and usage data: limited technical information generated when you visit our website, such as IP address, device and browser information, and basic analytics data about how you interact with our site, where applicable.
Marketing and consent information: your preferences for receiving marketing communications from us and records of your consent or objection.
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or otherwise communicate with us. We may also collect data from you in person when our technicians provide services at your property.
We may receive limited information indirectly from third parties, such as payment processors, advertising platforms or referral partners, where you have interacted with them in a way that relates to our services.
We only process your personal data where we have a lawful basis under the UK GDPR. Depending on the specific processing activity, we rely on the following grounds:
Performance of a contract: to take steps at your request before entering into a contract, and to perform our contract with you, for example to provide carpet cleaning services, manage bookings and process payments.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, keeping records of work carried out, and preventing misuse of our services.
Legal obligation: to comply with legal and regulatory requirements, including accounting, tax and safety obligations.
Consent: where required by law, for example for certain types of marketing communications. You can withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use your personal data for the following purposes:
To provide our services: including handling enquiries, giving quotes, scheduling appointments, carrying out carpet cleaning and related services, and providing customer support.
To manage our relationship with you: such as communicating about your bookings, sending confirmations and updates, handling feedback and complaints, and maintaining accurate customer records.
To process payments and accounting: including issuing invoices, recording payments, managing overdue accounts and maintaining financial records.
To improve and administer our business: such as monitoring service quality, training staff, analysing service usage and enhancing our website and customer experience.
To send marketing communications: where permitted, to inform you about relevant services, offers or service updates. You can opt out of marketing at any time.
To comply with legal obligations: including responding to lawful requests from authorities and maintaining records as required by law.
We may share your personal data with selected third parties when necessary for the purposes described in this Privacy Policy, including:
Service providers and contractors: such as IT support, website hosting, payment processing, secure document storage, and customer relationship management services, who act as data processors on our behalf and are only allowed to process your data in accordance with our instructions and applicable data protection laws.
Professional advisers: such as accountants, auditors, insurers and legal advisers, where such sharing is necessary for legitimate business purposes and legal compliance.
Public authorities and regulators: where we are legally required to disclose personal data, for example to law enforcement, courts or regulatory bodies.
We do not sell your personal data. We require all third-party processors to respect the security of your personal data and to treat it in accordance with the law. Where processors are located outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in line with UK GDPR requirements.
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
Customer and service records: generally retained for as long as you remain a customer and for a period after the end of the relationship, typically up to six years, to respond to queries, handle potential disputes and comply with legal obligations.
Financial and transaction data: retained for the periods required by tax and accounting laws.
Marketing data: retained for as long as you remain subscribed or until you object or withdraw your consent to marketing communications.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Measures include restricting access to personal data to those who need it for legitimate business purposes, using secure systems, and regularly reviewing our security practices.
While we take reasonable steps to safeguard your personal data, no system can be completely secure. You are responsible for ensuring that any personal data you send to us is transmitted securely and for keeping your own devices and communications secure.
Under the UK GDPR, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaning Putney customers and prospective customers in the Putney area, subject to certain conditions and legal exemptions:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction of processing: you can request that we limit the way we use your personal data in certain situations.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling, and you have the absolute right to object to processing for direct marketing purposes.
Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using your usual communication channel with Carpet Cleaning Putney. We may need to verify your identity before responding to your request.
If you are concerned about how we handle your personal data, you should contact us first so that we can try to resolve your concern. You also have the right to lodge a complaint with the UK data protection supervisory authority, the Information Commissioner's Office, if you believe that your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
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