Rely on our perfect carpet cleaning services in Putney SW15 that fit any budget. Book our cleaning services today and pay less.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Putney provides professional carpet, upholstery, and related cleaning services to residential and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following definitions apply:
Client means the person, company, or organisation booking or receiving the services.
Company means Carpet Cleaning Putney, the provider of the services.
Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, and any other related services agreed between the Client and the Company.
Premises means the property or location where the services are to be carried out.
Technician means any employee, contractor, or representative of the Company who carries out the services.
The Company provides professional cleaning services within Putney and surrounding areas. The specific services, areas to be cleaned, and any special requirements will be agreed at the time of booking.
The Company reserves the right to decline work that, in its reasonable opinion, is unsafe, unsuitable, or beyond the scope of standard professional cleaning, including but not limited to severe contamination, structural damage, or hazardous materials.
3.1 Bookings may be made by the Client through our online enquiry form or other approved booking channels as notified from time to time.
3.2 At the time of booking, the Client must provide accurate information regarding the Premises, including property type, number and approximate size of rooms or items to be cleaned, access details, parking arrangements, and any known issues such as heavy staining, pet contamination, or delicate fabrics.
3.3 Any quote provided prior to attendance is based on the information supplied by the Client and is an estimate only. The final price may be adjusted on site if the actual work required differs from the information provided, subject to the Client's approval before the work commences.
3.4 The booking is confirmed only when the Company has acknowledged the booking and, where applicable, the Client has paid a required deposit. The Company may refuse or cancel any booking at its discretion, provided any pre-paid amounts are refunded where the Company cancels without fault of the Client.
4.1 The Client is responsible for ensuring the Technician has safe and reasonable access to the Premises at the agreed date and time, including necessary keys, entry codes, or permission from building management where applicable.
4.2 The Client must ensure that electricity and water are available at the Premises on the day of service and that suitable lighting is provided.
4.3 The Client should remove small furniture, personal items, fragile objects, and valuables from the areas to be cleaned before the Technician arrives. Larger items will be moved only where reasonably practicable and safe for the Technician to do so.
4.4 The Client must inform the Company in advance of any existing damage, wear, or defects in carpets, rugs, upholstery, or flooring, including loose seams, weak fibres, shrinkage risks, fading, or colour instability.
4.5 The Client is responsible for ensuring that children, pets, and other persons present at the Premises are kept clear of the work area and equipment for the duration of the service.
5.1 Prices are generally stated inclusive of applicable taxes unless otherwise specified. The Company reserves the right to amend prices at any time, but any such change will not affect confirmed bookings.
5.2 Payment is due on completion of the service on the day of the visit, unless otherwise agreed in writing. For certain bookings, a deposit or full prepayment may be required to secure the appointment.
5.3 Accepted forms of payment may include cash, bank transfer, or approved card payments, as notified by the Company. The Client is responsible for any bank or card charges associated with their chosen payment method.
5.4 For commercial Clients or account Clients, payment terms may be agreed separately. Unless otherwise stated in writing, invoices are payable within 14 calendar days of the invoice date.
5.5 The Company reserves the right to charge interest on overdue sums at the maximum rate permitted by applicable law and to suspend or cancel further services until all outstanding balances are settled in full.
6.1 The Client may cancel or reschedule a booking by providing as much notice as reasonably possible. To avoid a cancellation charge, we request at least 24 hours' notice before the scheduled start time.
6.2 Where less than 24 hours' notice is given, the Company reserves the right to charge a cancellation fee of up to 50 percent of the estimated service cost to cover administrative and scheduling losses.
6.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Client fails to provide the required access or utilities, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.
6.4 The Company may cancel or reschedule an appointment due to circumstances beyond its reasonable control, including illness, vehicle breakdown, extreme weather, or other operational issues. In such cases, the Company will offer the Client an alternative appointment date and time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.
7.1 The Company will perform the services with reasonable skill and care, using appropriate cleaning methods and products suitable for the identified materials, based on the information and access available at the time of service.
7.2 While the Company will make reasonable efforts to remove stains and odours, complete stain or odour removal cannot be guaranteed. Results may vary depending on the type and age of the stain, previous cleaning attempts, fibre type, and general condition of the carpet or upholstery.
7.3 Any times given for the start or completion of services are estimates only. The Company will make reasonable efforts to adhere to agreed times but will not be liable for minor delays or changes to schedule arising from traffic conditions, earlier appointments over-running, or other practical considerations.
8.1 The Company will take reasonable care while working at the Premises. However, the Client must report any alleged damage or issues to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the service.
8.2 The Company's liability for any loss or damage arising from the services shall, to the fullest extent permitted by law, be limited to the lesser of the cost of restoring the damaged item to its original condition or the current fair value of the item, taking into account age and wear.
8.3 The Company will not be liable for any pre-existing damage, defects, or wear, including but not limited to fraying, loose seams, shrinkage, colour loss, fading, delamination, or weak fibres that become apparent during or after the cleaning process.
8.4 The Company is not liable for any indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity, arising from the provision or non-provision of services, except where such liability cannot be excluded by law.
8.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
9.1 If the Client is not satisfied with any aspect of the service, the Client should notify the Company within 48 hours of completion so that the Company has the opportunity to review and, where appropriate, rectify the issue.
9.2 The Company may, at its discretion, offer a re-clean of the affected area or another reasonable remedy. This will not apply where the dissatisfaction is due to factors beyond the Company's control, such as ingrained stains, permanent damage, or wear.
9.3 All complaints will be handled fairly and promptly. The Company may require photographs, access to the Premises, or further information in order to assess the complaint properly.
10.1 The Company will use cleaning products and methods in accordance with relevant safety data and guidelines. The Client should keep children and pets away from treated areas until they are fully dry and safe to walk on.
10.2 The Client must inform the Company of any known allergies, sensitivities, or environmental concerns prior to the start of the service so that, where possible, suitable products or methods can be selected.
10.3 The Company will endeavour to use products and processes that are efficient and considerate of the environment, where this is compatible with delivering effective cleaning results.
11.1 The Company will handle, store, and dispose of any waste generated in the course of providing the services in accordance with applicable UK waste management regulations and local requirements.
11.2 Standard vacuumed dust, debris, and used consumables collected during cleaning will be removed from the Premises by the Company or left in designated waste receptacles, as agreed with the Client and in line with local waste practices.
11.3 In the event that cleaning involves potentially hazardous or regulated waste, such as contamination from bodily fluids, animal waste in excessive quantities, or chemical residues, the Company may require additional charges to cover safe handling and disposal, or may decline the work if it cannot be performed safely and lawfully.
11.4 The Client agrees not to request or require the Company to dispose of waste in any manner that is contrary to UK environmental or waste legislation.
12.1 The Company maintains appropriate public liability insurance and, where applicable, employer's liability insurance in connection with the services it provides.
12.2 Evidence of insurance may be made available to Clients upon reasonable request. The existence of insurance does not extend or increase the Company's liability beyond the limitations set out in these Terms and Conditions.
13.1 The Company will collect and process personal data provided by the Client only as necessary to manage bookings, deliver services, handle payments, and communicate with the Client.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such data to third parties except where required to perform the contract, comply with legal obligations, or with the Client's consent.
13.3 By booking services, the Client consents to the processing of their personal data for the purposes described in these Terms and Conditions, in accordance with applicable data protection laws in the United Kingdom.
14.1 The Company may update or amend these Terms and Conditions from time to time. Any such changes will be effective from the date they are published on the Company's website or otherwise notified to Clients.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a change is required by law or expressly agreed with the Client.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company.
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the services and supersede any prior representations, agreements, or understandings.
16.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.4 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the operation of its business, provided that such assignment does not materially affect the Client's rights.
By proceeding with a booking or using the services of Carpet Cleaning Putney, the Client confirms that they have read, understood, and agree to these Terms and Conditions.
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